FAQs

Frequently Asked Questions (FAQs):


Q: Do you carry products other than gold jewellery?

A: Yes. In addition to gold, we carry a wide variety of platinum, silver, and stainless steel jewellery. We also carry a wide variety of loose gemstones.

Q: Do you sell anything online?

A: Most of our products and services are offered in our showroom, and while we do not currently have an e-commerce website, we do have several catalogues which you can download from our website. If you like a specific item, let us know and we will send you an invoice for payment. Once your payment has cleared, we can ship you the product or you can pick it up from our showroom. Please call or visit for details.

Q: What is your return policy?

A: We have a 30-day return policy on unworn items. Please ensure you bring us your receipt. There are no returns on worn merchandise, custom orders, or clearance items.

Q: What are your store hours?

A: From November 1st to December 30th we operate on Holiday hours, M-F 11AM-7PM, Sat & Sun 11AM-7PM. Please call us from the lobby on Saturdays and Sundays to be escorted upstairs.
We are closed December 25th and open until 4PM on December 24th and 31st. Please visit us by appointment outside of the Holidays.

Q: Do you sell loose stones? I already found a perfect engagement ring setting and just need the centre stone.

A: We sure do. We have a huge selection of loose diamond and coloured stones in our showroom to ensure you find your dream stone. We also offer stone setting services and would be happy to complete your engagement ring for you.

Q: I found something I love, but can’t afford to make the full payment at once, what are my options?

A: We offer our customers a layaway plan. Just leave a 20% deposit and pay off the rest within a year. In the meantime, we will leave your item locked safely away in our vaults and promise not to sell it to anyone else. Please ask for details.

Q: Can you repair my existing jewellery?

A: Absolutely. Just bring in your broken jewellery and have us take a look. Consultation is free. If it can be fixed, we can fix it. We offer a wide variety of services, from ring re-tipping and resizing to pearl re-stringing and watch battery replacements. Ask about our express same-day repair service.

Q: Do you buy used gold or platinum jewellery?

A: Yes. We offer very competitive rates for your used precious metal jewellery. We purchase the jewellery as scrap metal. Please visit us with your pieces for a free no-obligation quote. We can also re-work your old jewellery into newly designed pieces.