Shipping
We currently offer free shipping within Canada on orders over $199.
Shipping to the Canadian territories costs extra. We do not ship to PO Boxes. A signature will be required in most cases. Please note, we currently do not ship outside of Canada.
World Jewellery cannot guarantee shipping and arrival times, as these will vary by item. Any additional work involved, such as setting, sizing, engraving, or other personalization, will require more time to process, prepare, and ship. Certain items may be on backorder. We will contact you if we expect there to be lengthy delays.
Return shipping costs and coordination are the responsibility of the client. We highly suggest that you ship any returns to us fully insured. We are not responsible for lost or stolen merchandise while in transit.
Returns
We currently offer 30 day returns (refund or exchange) on a large selection of finished jewellery. The number of days are calculated from the day of first delivery attempt to you to the day your return is received by us.
The following items are final sale:
• All earrings (for sanitary reasons)
• Any custom or customized items
• Items where you need to select one or more stones
• Resized rings (if you choose a different size from the standard size shown when first viewing the item)
• All loose lab diamonds and lab diamond jewellery
• All loose natural diamonds and natural diamond jewellery
All returns must be returned in new, unworn condition, with all tags attached (if applicable), and all boxes and paperwork included in your purchase returned in new condition.
Please note, the order invoice we send you will indicate the items’ return eligibility. Kindly ensure you read it very carefully and are happy with eligibility/non-eligibility terms before making payment.
There is currently a 5% service fee on the total transaction cost (including taxes and shipping) on all eligible returns/exchanges. Original shipping costs are non-refundable. Return shipping costs and coordination is the responsibility of the client. We highly suggest that you ship any returns to us fully insured. We are not responsible for lost or stolen merchandise while in transit.
We will only allow two (2) returned/exchanged items per customer/household, per year. Please note, we have the right to refuse any orders if deemed by World Jewellery to possibly be inappropriate in nature or intent.
It is important that you contact us in advance to initiate your return as we will not accept any returns without advanced knowledge and confirmation of your return. We will provide you with our mailing address for returns, which is different from our operating address. Items sent without prior discussion will not be accepted.
Returns and exchanges will only be processed after your item has been received and we have inspected and approved your return. Please allow some time for your return to be processed, after approval.
If you have any questions at all on any of our policies, please contact us at info@worldjewellery.ca or 416.955.0737