Privacy Policy

Effective Date: September 18, 2024

World Jewellery (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information, including personal information, in accordance with Canadian laws, when you contact us in any manner, meet us in person, or when you visit our website [worldjewellery.ca], including any other media form, media channel, mobile website, or mobile application related or connected thereto (collectively, the “Site”). Please read this privacy policy carefully.

1. Information We Collect

We may collect information about you in a variety of ways when you visit our Site, make a purchase of product or service online or in-person, subscribe to our newsletter, or interact with us on social media. The types of information we may collect includes:

Personal Information: 

  • Name
  • Email address 
  • Phone number 
  • Postal address 
  • Billing and shipping addresses 
  • Payment information (e.g. credit card details) 
  • Geographic information, including location data 
  • Government Identification 

Non-Personal Information Data: 

  • Information our servers automatically collect when you access the Site, such as your IP address, browser type, demographic information, referring website or source, pages visited, the dates and times of access, and other diagnostic data. 

Customer Preferences: 

  • Your preferences and settings (e.g., language preferences, marketing preferences). 

2. In-Person Collection of Information

When you visit us in person, we may collect personal information such as your name, contact information, and purchase history to process transactions, for customer service purposes, and for marketing. 

3. Use of Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you to: 

  • Process Your Orders: To process and fulfill your orders, including to send you emails to confirm your order status and shipment, or about other products and services. 
  • Customer Service: To provide customer support and respond to inquiries.
  • Personalization: To personalize your experience on our Site, such as by remembering your information so you will not have to re-enter it during your visit or on subsequent visits, and to allow us to deliver the type of content and product offerings in which you are most interested.
  • To improve our Site and services based on the information and feedback we receive.
  • To send periodic emails regarding your order or other products and services.
  • To comply with government requirements 

4. Disclosure of Your Information 

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. We may however share information we have collected about you in certain situations. Your information may be disclosed as follows: 

  • Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as payment processing, shipping, email delivery, marketing, and advertising. 
  • Legal Requirements: If we believe the release of information about you is necessary to respond to or follow legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation. 
  • Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company. 

5. Marketing and Advertising

We may send you promotional communications about our products, services, special offers, and promotions that may be of interest to you. These communications may include targeted ads through Google, social media platforms, and other advertising channels. We may use your email and/or physical address to send you information and updates pertaining to your order or request, occasional company news, updates, related product or service information, etc. In accordance with Canadian Anti-Spam Legislation (CASL), if at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email. 

6. Social Media

We may interact with you on social media platforms. If you choose to interact with us on social media (e.g. liking, commenting, sharing, reposting), your personal information may be visible to the public. 

7. Sharing of Information with Marketing Channels

We may share your information with trusted third-party service providers who assist us in operating our Site, conducting our business, or servicing you, such as marketing agencies, social media channels such as Facebook, search engines such as Google, or email service providers. These third parties are contractually obligated to keep your information confidential and secure and are prohibited from using your personal information except for the purposes we specify. 

8. Analytics

We gather and utilize analytics, including Google Analytics, to help us understand how our customers interact our Site and to make improvements.

You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy 

You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout 

9. Cookies and Tracking Technologies

We may use cookies, web beacons, tracking pixels, and other tracking technologies on the Site to help customize the Site and improve your experience. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. You have the option to reject these cookies, but this may limit the functionality of our Site. 

10. Retargeting and Advertising

We may engage in online advertising efforts, including through Google Ads and social media platforms, to display relevant ads to you based on your prior interactions with us, such as visiting our Site or viewing specific products. This may involve the use of cookies and similar technologies to collect information about your browsing activities.

  • Cookies: We may use cookies to track your browsing behavior on our Site.
  • Third-Party Vendors: We may use third-party vendors, including Google, to show our ads on sites across the internet. These vendors use cookies to serve ads based on your past visits to our Site.
  • Opting Out: You can opt out of Google’s use of cookies for personalized advertising by visiting Google’s Ads Settings (https://adssettings.google.com) or by using the Network Advertising Initiative opt-out page (http://optout.networkadvertising.org). 

11. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse. 

12. Links to Third Party Sites and Services

We Site may have links to third party Sites that are operated by people or companies that are not related to us, including third party plug-ins and social media companies. We are not responsible for the privacy practices of these third parties. Please access them at your own risk. We highly recommend that you review their respective privacy policies as well as other pertinent policies they may make available to you before interacting with them. 

13. Your Data Protection Rights

Depending on your location, you may have the following data protection rights: 

  • Access: You can request access to your personal data and receive a copy of it. 
  • Rectification: You can request to update or correct your personal data. 
  • Erasure: You can request that we erase your personal data, under certain conditions. 
  • Restrict Processing: You can request that we restrict the processing of your personal data, under certain conditions. 
  • Data Portability: You can request a copy of your personal data in a structured, machine-readable format. 
  • Object to Processing: You can object to the processing of your personal data, under certain conditions. 

14. Consent

By using our website, making any kind of product or service enquiry or purchase either online or in-person, interacting with our social media, or providing your information to us, you consent to our Privacy Policy. 

15. Changes to This Privacy Policy

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the Site. 

16. Contact Us

If you have any questions about this Privacy Policy, or if you would like to access, correct, amend or delete any personal information we have about you, please contact us. 

World Jewellery 
info@worldjewellery.ca 
Contact Form 
(416) 955-0737